Privacy Policy — Cloud Pro Advisor

1. Introduction

Welcome to Cloud Pro Advisor. I am committed to protecting your personal information and your right to privacy. This policy explains what information I collect when you visit cloudproadvisor.com or use any of my related services, how it is used, and the rights you have over it.

If you have any questions or concerns about this policy, please contact me at CloudProAdvisor@benbloss.com.

2. Information I Collect

I only collect personal information that you voluntarily provide when you contact me, book a call, or engage me for consulting work. This may include:

Names, phone numbers, and email addresses
Job titles and the name of your organisation
Business information you share while we work together — for example, details about your operations, CRM contacts, or financial systems when I am helping you integrate or automate them

I do not collect sensitive personal data (e.g. health information, racial or ethnic origin) unless it is essential to a project you have asked me to work on, and then only with your explicit agreement.

3. How I Use Your Information

Information you provide is used to:

Respond to your enquiries and schedule discovery calls
Deliver the consulting, integration, or automation work you have engaged me for
Send administrative information such as invoices and appointment reminders (via Calendly)
Meet legal, accounting, and tax obligations

I do not use your information for advertising, nor do I sell it to anyone.

4. Chat Bot

Cloud Pro Advisor uses an AI-powered chat bot on this website to answer common questions about my services.

Questions you ask the chat bot and the bot's responses are stored for up to 30 days for quality review, then automatically deleted. No other personal information is collected.

Your own browser also keeps a local copy of your chat history (stored in your browser's localStorage) so that you can continue a conversation between sessions. You can clear this at any time by clearing your browser's site data.

5. Cookies & Browser Storage

This site uses the minimum storage needed to function:

Consent preference — when you accept or decline the cookie notice, your choice is stored in your browser so the notice does not reappear on every visit.
Chat history — the AI chat widget saves your conversations in your browser's localStorage so you can continue a chat later. This never leaves your device unless you send a message to the bot (see section 4).
Calendly — when you open the booking widget, Calendly sets its own cookies to operate the scheduler. These are only loaded if you accept cookies on this site.

No advertising cookies, no cross-site tracking, no analytics pixels are used.

6. Third-Party Services

I use a small number of trusted services to run my business. Each has its own privacy policy, which you can review directly:

GoDaddy — website hosting
Calendly — appointment scheduling
Google Workspace / Microsoft 365 — email and document collaboration
SureForms — contact form processing
Railway — hosting for the AI chat bot and the Reply Helper app
OpenAI — AI processing for Reply Helper (creating writing-style embeddings)
Anthropic — AI processing for Reply Helper (generating draft replies)

Information is only shared with these providers to the extent needed to deliver the service you have requested.

7. Reply Helper App & Google User Data

Reply Helper is an application offered by Cloud Pro Advisor that drafts Gmail replies in your own writing style. This section explains how Reply Helper accesses, uses, stores, and shares your Google account data, and applies specifically to that app. Reply Helper's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Data we access. When you connect Gmail to Reply Helper, Google's secure sign-in grants the app read-only access to your Gmail messages (the gmail.readonly scope) and your email address. The Reply Helper Gmail add-on additionally reads the email you currently have open and creates draft replies — it never sends email on your behalf.

How we use it. We read the text of emails you have sent to build a private model of your writing style (numeric "embeddings" of your past messages). When you ask for a draft, the app finds your most similar past messages and uses them, together with the email you are replying to, to generate a reply in your voice. You review and send every draft yourself.

How we store it. Your data is held in a private, per-user database, isolated from other users and encrypted at rest. We store the text and embeddings of your sent messages and your email address. We never receive or store your Google password — sign-in is handled entirely by Google.

How we share it. We do not sell your data and never use it for advertising. To produce drafts, message content is processed by our AI infrastructure providers — OpenAI (to create the writing-style embeddings) and Anthropic (to generate the draft text) — solely to deliver this feature; under their API terms this content is not used to train their models. We do not share your Google data with any other third party except as needed to operate the service or to comply with law.

Limited Use. We only use Google user data to provide and improve the user-facing features described above. We do not transfer or use this data to serve advertisements, and we do not allow humans to read it except where you give consent, where necessary for security purposes (such as investigating abuse), or to comply with applicable law.

Deleting your data. You can permanently delete all of your Reply Helper data — your style database and your Google connection — at any time using "Delete my data" in the add-on, or by emailing CloudProAdvisor@benbloss.com. This removes your stored data and revokes the app's access to your account.

8. How I Keep Your Information Safe

I have implemented appropriate technical and organisational security measures designed to protect the security of any personal information I process. However, please remember that no electronic transmission over the internet can be guaranteed to be 100% secure.

9. Data Retention

I keep your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. Chat bot interactions are retained for up to 30 days (see section 4). Contact and project records are retained for the life of our working relationship and up to six years afterwards for tax and legal purposes.

10. Your Privacy Rights (UK & GDPR)

If you are in the UK, the EU, or the EEA, you have the following rights regarding your personal data:

The right to access the personal data I hold about you
The right to request correction or erasure of your data
The right to restrict or object to processing of your data
The right to data portability
The right to withdraw consent at any time, where consent is the basis of processing

To exercise any of these rights, email CloudProAdvisor@benbloss.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

11. Changes to This Policy

I may update this policy from time to time to reflect changes in practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page will always tell you when the most recent change was made.

12. Contact

For any questions about this privacy policy or how your information is handled, please get in touch:

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